ISO 9001:2015 QMS

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BENEFITS:
1. Customer Focus. Sharpen competitive edge over your competitors. Customer confidence / Customer satisfaction with better brand equity.
2. Leadership. Achieving Quality, Environment and OHSAS Policy and Objective.
3. Involvement of people. Build up team for delivering results. Enhanced Awareness throughout the entire cross section of the organization.
4. Process Approach. Streamlining the entire process of working of the organization right from understanding marketing, environmental and OHSAS needs to delivery of the service.
5. System approach to management. Smooth and systematic working.
6. Continual improvement. Scope for continual improvement by taking corrective & preventive action. Improved housekeeping and environment.
7. Factual approach to decision making. Since all the activities / operations are documented, less chances of making mistakes / omission in work by new-comer
8. Mutually beneficial supplier relationship. Win-win situation.

PROCESS CHART:

Systems Process Approach
ISO 9001:2008 QMS, ISO14001:2004, OHSAS18001:2007 and also SA 8000 should be managed on the basis of 5 stage control cycle of:

1. Policy,
2. Planning,
3. Implementation and operation,
4. Checking and corrective action and
5. Management review

This includes the following processes on a regular basis:-
1. Awareness Training Program
2. Continual Review of the existing system & practices for modification
3. Incorporate changes and improvements in
 The Apex Manual
 The Procedures Manual
 The Forms & Formats
4. Communicate on Quality, Environment and OHSAS Policy and systems to employees
5. Department-wise Internal Audit ( departments by rotation)
6. Provide necessary assistance during document review by certification Agency
7. Provide necessary assistance during / after surveillance audit by the certification Agency

ISO 9001: 2008 QUALITY MANAGEMENT SYSTEMS:

Quality Management Focus

Quality Management Systems demonstrate ability to provide service for customer satisfaction with continual improvement of the systems, processes and human resource.

Challenges

The organization will have to continually develop systems, processes and human resource to qualify for ISO 9001: 2008 QMS.
o Documentation and Control
 Quality Manual
 Procedure Manual
 Control of Records
o Management Responsibility
 Quality Policy (Vision)
 Quality Objective (Mission)
 Responsibility and Authority (Organization Structure)
 Management Review (Agenda and Meeting)
o Resource Management
 Human Resource (Performance Assessment, Training and Development)
 Infrastructure (Equipment
 Work Environment
o Service Realization
 Customer-related processes ( Sales & Marketing)
 Design and Development
• Planning
• Inputs
• Outputs
• Review
• Verification
• Validation
• Control of changes
 Purchasing
 Service provision
• Control
• Validation
• Identification and Traceability of Customers property
• Customers property
• Stores
 Calibration
o Measurement, analysis and improvement
 Monitoring and measurement
• Customer Satisfaction
• Internal Audit
 Control Of Non-confirming products
 Analysis of data
 Improvement
• Continual Improvement
• Corrective action
Preventive action

 

Tushar Basu, PGDM-IIM Calcutta. Director, Analytic Consultants. Leadership Coaching, Executive Coaching, Training, Mentoring. Objectives: Personal Productivity Improvement, Leadership Skills Development, Presentation Techniques, Cultural Transformation of Individuals, Teams and Organizations. Employee Survey: Employee Engagement Survey, Employee Satisfaction Survey, Managerial Engagement Survey, Organizational Climate Survey. HR Strategy: Manpower Planning, Execution and Control. Talent Management: Talent Acquisition Head hunting, Executive Search, Selection and Recruitment. Learning and Development (Development Centre) Training, Leadership Coaching, Executive Coaching, Mentoring, Counselling. Performance and Organizational Development – Goal Setting, Balance Score Card, 360 Degree Feedback, Competency Mapping, Assessment Centre, Performance Management System, Compensation and Benefit Planning, HR Policies, Work-Load Assessment. Career Counselling: (For Successful Corporate Professionals and Educational Institutions) Psychometric Test, Career Selection, Career Seminar, Counselling and Coaching. ISO Systems: Standard Consultancy, ISO 9001:2015 QMS, ISO 14001:2015 EMS, OHSAS 18001:2007, SA 8000.

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